Why can't I perform Peer-to-Peer transfers anymore?
In order to ensure that US members do not use NETELLER with the intent to gamble online, NETELLER is no longer offering its Peer-to-Peer service in the US.
Why isn’t my account certified anymore?
US member accounts have been temporarily de-certified to revoke Peer-to-Peer capabilities. These accounts should be automatically re-certified in the next 10 business days, but Peer-to-Peer transfers will no longer be available to US members.
Why has my NETELLER account been closed?
If you recently performed a Peer-to-Peer transfer, your account may have been temporarily closed. Your account should be automatically re-opened within 5 business days, but you will no longer be able to perform Peer-to-Peer transfers.
How do I know if I am a US member?
If your registered address with NETELLER is a US address, you are considered a US member and all of the changes indicated here and in your notification email apply to you.
Why can’t I access my instaCASH funds in my NETELLER account?
NETELLER has made a policy and technical change that has disabled instaCASH for US members.
Will I be able to use instaCASH again?
No decisions have been made regarding the future availability of this product.
How can I withdraw funds from my NETELLER account?
As a top priority, we are working to resolve all withdrawal issues, but in the meantime we continue to maintain these funds in trust on your behalf. Please check this page regularly for more updates.
Why can’t I use my NETELLER Card anymore?
The NETELLER Card is not available as a withdrawal option at this time.
We are doing our best to restore our withdrawal options but don't know how long this will take. In the meantime your funds are maintained in trust accounts. We will communicate any updates as soon as possible.
Why can’t I get a NETELLER Card anymore?
We are temporarily not issuing NETELLER Cards. The NETELLER Card is not available as a withdrawal option at this time